Frequently Asked Questions


General | Facebook | Account | Survey | Payment | Member Panels

How Much Does It Cost to Join?

It is absolutely free to join! All you need to do is register with MindField Online to be eligible to participate in our surveys and projects to earn cash and win prizes. We will never ask you for money or attempt to sell you anything. We advise you to be suspicious of companies or their agents who request a fee for you to join panels like ours, as we have no such affiliations.

What must I do to become a member?

It's simple. Complete the registration process and fill out the brief profile survey. When we have a study we feel would be of interest to you, we will email you an invitation to participate.

How does the overall process operate?

We have created a page that details each step of the MindField Online survey process. You may view it by clicking How It Works.

Can I join if I live somewhere other than the United States?

We are currently only accepting residents within the United States and Canada. We expect this to change in the near future.

How many people can sign up using the same email address?

Only one person should register per email address. The information we maintain on your account should be specific to you and your immediate family or household. We also suggest that only one membership per household be registered to eliminate potential duplication and data quality issues.

How many times can I participate?

You can participate once per survey invitation. Our clients occasionally set restrictions on the amount of time that must pass between participation in certain research studies. This varies from project to project and is determined by our clientele. From time to time, we have projects available in our Take A Survey area on our website. So, if you haven't received an email invitation for a survey, you may find opportunities there.

I have more than one computer, which one should I refer to when answering any questions that refer to my computer?

Please select the computer you use most often when completing our surveys.

How much time will I spend completing a survey?

The length of time is different per survey, but we try to keep all of our projects as brief as possible. Most surveys are generally very short and take between 5 and 15 minutes. Your email invitation will always describe each survey and note its expected length. Of course, connection speed and other things beyond our control may have an effect on overall time spent.

What must I do to be entered in a sweepstakes?

Every survey that you take, you account will be entered into our sweepstakes drawling. For a list of the prizes that we give out during our sweepstakes, please visit our Prizes Page. For more information about our sweepstakes and rules on the sweepstakes, please visit our Sweepstakes Page.

What if I opt-out or cancel my membership?

If you no longer wish to receive emails from MindField Online you can request to be opted-out by emailing support@mindfieldonline.com. This will allow you to stop receiving emails but maintain your account status as live. Activated members can choose to log in to their account and Cancel Membership. Keep in mind, this will delete all personal information and study history information as well as forfeit any unclaimed monies. There is no way to recover this information once deleted.


Do I have to I have to use my Facebook account to become a member of MindField Online?

Absolutely not. But, you will gain access to live studies directly from your member page without waiting for the email circulation. You will also be invited to Facebook only opportunities along with several other advantages. So, no, you don't have to but it will be well worth it if you do.

When I consider using my Facebook account it asks me to allow a lot of my profile and other information - is that necessary?

The information will be used to provide you with more opportunities and make your MindField Online experience more fulfilling. For instance, we will soon be sending surveys based on where you check in or products you might post about. These are exclusive opportunities that will only be given to our Facebook members based on the information they allow us access to. As with all Facebook apps you can remove any information you don't want to share after you link your accounts. You are in complete control of the information through Facebook.

How safe is the information accessed via Facebook?

All of the information accessed via Facebook is protected by the same Privacy Policy as your primary MindField Online account. You can review this information by clicking on the Privacy Policy link at the bottom of each page on our site.

If I don't associate my account now, will I be able to later?

Yes, while we encourage you to take advantage of the opportunities immediately, you can always join via Facebook just by clicking on the Facebook login button.

What if I no longer want to associate my MindField Online and Facebook accounts?

You can remove the MindField Online app at anytime in your Facebook account settings but as soon as you do, you will immediately lose access to all of the benefits like Live Now! and Facebook only opportunities.

What is the Live Now! Section on my member page?

These are real surveys that are currently available to you because you have associated your account with Facebook. You can access these surveys by simply clicking on the link provided. Why wait for the email rotation when you can participate Now!

When logging in with Facebook for the first time, it's asking me to login with both Facebook and my usual MindField Online login. Why both?

This allows us to associate your MindField Online account with your Facebook account. You will only need to provide both logins the first time you use Facebook to login. After that, you will only need to be logged into Facebook for the system to automatically sign you in when you come to our site. If you are not logged into Facebook when coming to the site, you will, of course, need to sign in using the Facebook login button.


Can I change my email address?

You may do so at any time by logging into the member area. Please note that your account will temporarily be deactivated until you respond to the activation email sent to the new email.

What if I forget my password?

Your original password is encrypted and cannot be retrieved from our database. We can, however, issue you a new password and send it to the email you registered with. Visit, Reset Password to do this.

It says I haven't activated / I never received my activation email. / My activation email was unreadable?

Make sure that email has not been caught in your email providers spam filter. Most web based email providers (hotmail, yahoo, msn, aol, etc.) have a special spam or bulk mail folder to which this message may have been dumped to. Make sure that support@mindfieldonline.com and surveys@mindfieldonline.com are in either your address book or 'whitelist' before having your email resent. If you receive an unreadable email, then your client does not support inline html properly. The resend activation page will send a plain text version of the activation email for you to read. Make sure that you change your email options to plain text once you have successfully logged in to avoid this in the future. Visit, Resend Activation to have a new activation email sent to you.

How is my privacy protected?

Your email address is used to identify you and your account information. Your mailing address is needed to send your incentives when requested. Your password allows you and only you access to this information. To understand more of our commitment to your privacy, please read our Privacy Policy.

How do I submit a question or a complaint?

You can always contact us at support@mindfieldonline.com. Please provide as much information as possible, including the four digit study number from the subject line of your survey invitation, if applicable. It is our intent to respond to you within 24-48 hours.

If I have several email addresses, which one should I use?

Please use the email address you entered when registering. Our system will recognize you only when you use your registered address. Remaining consistent helps us keep better track of you, your participation, and your incentives. If at any time you would like to change your registered email address, you can do so in the member area.

Why did I receive an email after registering saying I needed to activate my account?

By law, you must double opt-in to fully register as a member of our panel. It is also important that you take a brief survey for us learn more about you so we can best choose surveys that are appropriate for you. To make certain that we do not contact you again in the event that you are not interested, we will remove your information from our records after 30 days if you do not complete the activation process.


What do I do when I experience technical difficulties during a survey?

If you experience any problems, please email us at support@mindfieldonline.com. In the email provide as much information about your problem as possible. Providing additional information such as the browser and Internet service provider you are using may be helpful. When possible, always provide the four digit study number from your email invitation.

What happens when I attempt to complete a survey but not all of the information downloads properly to my computer screen?

Occasionally a survey may not load correctly. Issues within your Internet settings or provider can create these instances. When possible, click on your refresh button to redisplay the page. When that is not an option, you can close your internet browser and click the invitation link to resume where you left off.

Why can't I find/use the back button on a survey?

We disable the "back" feature in order to protect the integrity of the data on some surveys. Moving back and forth in a survey can cause your data to conflict and disqualify you from the survey.

What do I do when the link in my invitation does not work?

If you copied and pasted the link into your browser, make certain that the entire link was captured. If the link is correct, it may have simply been a loading problem. Refresh the button and see if the site loads properly. If it does not, it is possible that we are experiencing difficulties beyond our control. Normally these problems correct themselves in a minimal amount of time. Please wait a few minutes and try again.

Many surveys ask for some of the same information I have already provided. Why?

MindField Online maintains a very strict privacy policy regarding our panel members' profile information. We use this information to match your interests with projects and surveys suited to your tastes. To ensure that it is indeed you that is returning to take a survey, it is sometimes necessary to include profile questions in the surveys themselves. Also, when you sign up with MindField Online, we ask about other people living in your household, so we can include their participation in upcoming projects as well. Surveys for which others in your home qualify may require some profile information since we do not always have their info in our database. Additionaly, we will never provide your profile information to our third party clients without your knowledge.

Why am I told that I do not qualify for a survey that I am trying to complete?

It simply means the project's requirements do not match your responses or that we already have enough participants for that particular study. Many times a study will be targeted at specific demographics, such as males age 18 to 30 or females who work in a specific field. There is usually a limit on how many qualified participants we can accept. If you do not meet the requirements of the study, or if the maximum amount of respondents have completed it already, you will not qualify to complete it. You will, however, be entered into our monthly prize drawing in return for your participation.

How long do I have to complete a survey after I receive my email invitation?

A survey's duration varies. Some last only 24 hours while others can last up to two weeks or more. We strongly encourage you to complete each invitation at your earliest convenience because respondents are accepted on a first-come, first serve basis. Cnce the targeted number of completes are achieved the project will be closed.

What is the Live Now! Section on my member page?

These are real surveys that are currently available to you because you have associated your account with Facebook. You can access these surveys by simply clicking on the link provided. Why wait for the email rotation when you can participate Now!


What do I receive in terms of compensation?

Every project offers eligible panelists a chance to receive or win valuable rewards. In order to make it faster and easier to receive your prizes, domestic panelists will automatically have a MindField Online account established into which any cash rewards will be deposited. All advertised incentives are in U.S. currency and will be distributed accordingly.

How do I collect my earnings?

It couldn't be easier. Once you have earned a minimum of $5.00, simply login to the member page and click "Click Here to Cashout!!!" under Member Summary on the right navigation panel. After you confirm your mailing and email address, your payment will be processed within 1-2 weeks depending on the day of the week it is submitted and sent by the method that you select on the cashout page.

How long will it take to receive my earnings via Standard Check?

Standard Check Payments are processed on the same day they are requested and sent to our check writing service in California every Monday. If Monday is a holiday they are sent on the next business day. The checks are processed by the service that same day and placed with the United States Postal Service for delivery. Please allow 4-6 full weeks for delivery, although it is often much sooner.

How long will it take to receive my earnings via PayPal?

PayPal Payments are processed the same day and submitted to PayPal every Monday. PayPal will process the payments to your PayPal account within 5-10 business days. PayPal payment is not instant, however, and can take an additional week to process in PayPal's system.

If I already have a PayPal account, how do I collect my earnings?

PayPal allows for multiple email addresses to share the same PayPal account. To add your MindField Online email address to your PayPal account, log into your PayPal account and go to 'Profile'. There will be a section allowing you to add up to seven additional email addresses to your already created PayPal account.

How long will it take to be credited for completing a survey?

Survey credits are made to accounts 10-14 days after a study closes, not after individual survey completion. When a study will close varies and depends on how quickly the various demographics and quotas are filled. In the case of in-home product tests, crediting is not done until any element that must be returned is also received. Other surveys require a very large user base, and sometimes this takes longer than normal to fill the quota. This being said, some surveys can take longer than a week and up to several months (which is very rare) before your account is credited. If you have questions regarding crediting or would like an estimate when you will receive the credit, simply email us at support@mindfieldonline.com and include the specific study number.

Do you accept Paypal or other forms of payment?

Currently we offer two forms of payment, Standard Check and PayPal.

What are your polices on Refunds?

Refunds can be issued if the method of payment is Standard Check. If the timeframe of the check request has been over 90 days and the check has not been cashed, then a support ticket can be submitted for a re-issue of earnings. Written confirmation of updated address must be sent along with the support ticket to have the standard check re-issued. PayPal refunds will only be issued if the error falls on MindField Online. If PayPal payment is sent to an address that is on file, it then becomes the responsibility of the panel member to create a PayPal account to access those funds.


Why do I have to answer all of these questions?

The member questionnaires gather basic background information about you. Information you provide is strictly confidential and will be used for marketing research purposes only. Once you submit your questionnaire, you can participate in any of our projects. This information is used to predetermine the surveys, which may be appropriate for you. For example, if we are doing a survey regarding pet food and you have pets, we can send an invite which you will have a greater chance of qualifying for. These questionnaires are optional and are unpaid but they will help us to determine which paid surveys you are most likely to qualify for so that we can send them to you.

What is the information I provide used for?

The information is stored in our internal and secure database and is used to determine which people match up with specific survey requirements. Your profile information is highly confidential and will be used solely by our company for the intent of survey research. The only personal information we will ever share with an outside party is the information required to participate in a specific study. Please refer to our Privacy Policy.

Why do you ask for my address, age, and income?

In order to establish a MindField Online account for you, we must have a valid address to send you any incentives that you accumulate. Also, federal regulations require that we ask your age because contacting anyone under 15 without parental consent is illegal. For questions that some panelists may feel are too sensitive to answer, we provide a "prefer not to say" option.

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